Nicholas Edward Fuller



Customer service-oriented technician in the IT field. I am self-motivated and committed to completing tasks, reducing downtime, and increasing productivity.



  Excellent with Microsoft Windows XP, 2000, Vista, 7, 8 and Windows A/D

  Proven record with Microsoft Word, Excel, Outlook and PowerPoint

  Thorough knowledge of building computers; both hardware and software

  Extensive experience with wired and wireless networking



Desktop Support                                                    Bridge Services

February 2015                                                                      Houston, TX

• Provide onsite desktop support for users troubleshooting hardware and software issues

• Add users in AD, assist with passwords, unlock accounts

• Setup new employee workstations with mapped network drives, outlook, printers, other needed software


IT Support Specialist                                         Worldwide Photography

September 2014 – April 2015                                            Hockley, TX

• Remotely support 350 Santa/Easter mall sets across the US. Includes over the phone and remotely diagnosing and resolving software, network, and hardware issues

• Built 120 rolling encased systems and tested to make sure that they will “plug-and-play” once delivered to each mall

• Trained employees on how to install new replacement equipment and also how to repair broken equipment


(Internship)                                  Spring Independent School District

June 2014 – July 2014                                                       Spring, TX

• Setup more than 10 labs of 30 computers: setup the computers, plugged in printers and connected to the network

• Diagnosed and repaired hardware issues, added hardware and installed the operating systems, drivers, firmware updates and software.


Lead Delivery Driver                                       Papa John's Pizza 

August, 2010 – July 2014                                                  Houston, TX

• Processed, prioritized and completed deliveries

• Trained new team members



Lonestar College-Integrated Technology Degree            Houston, TX

Expected Graduation Date: 2016


In addition to my formal training, I spend a lot of time reading how to's, best practices and other tech blogs online. I have also built a home test lab with such technologies as: ESXi, Xenserver, Windows Server 2008 and Windows Server 2012. I have created my own test domain and implemented A/D.