Nicholas Edward Fuller
www.nicholasefuller.com
nick@nicholasefuller.com
OBJECTIVE
Customer service-oriented technician in the IT field. I am self-motivated and committed to completing tasks, reducing downtime, and increasing productivity.
SKILLS PROFILE
• Excellent with Microsoft Windows XP, 2000, Vista, 7, 8 and Windows A/D
• Proven record with Microsoft Word, Excel, Outlook and PowerPoint
• Thorough knowledge of building computers; both hardware and software
• Extensive experience with wired and wireless networking
EXPERIENCE
Desktop Support Bridge Services
February 2015 Houston, TX
• Provide onsite desktop support for users troubleshooting hardware and software issues
• Add users in AD, assist with passwords, unlock accounts
• Setup new employee workstations with mapped network drives, outlook, printers, other needed software
IT Support Specialist Worldwide Photography
September 2014 – April 2015 Hockley, TX
• Remotely support 350 Santa/Easter mall sets across the US. Includes over the phone and remotely diagnosing and resolving software, network, and hardware issues
• Built 120 rolling encased systems and tested to make sure that they will “plug-and-play” once delivered to each mall
• Trained employees on how to install new replacement equipment and also how to repair broken equipment
(Internship) Spring Independent School District
June 2014 – July 2014 Spring, TX
• Setup more than 10 labs of 30 computers: setup the computers, plugged in printers and connected to the network
• Diagnosed and repaired hardware issues, added hardware and installed the operating systems, drivers, firmware updates and software.
Lead Delivery Driver Papa John's Pizza
August, 2010 – July 2014 Houston, TX
• Processed, prioritized and completed deliveries
• Trained new team members
EDUCATION
Lonestar College-Integrated Technology Degree, Houston, TX
Expected Graduation Date: 2016
Self-Educated
In addition to my formal training, I spend a lot of time reading how to's, best practices and other tech blogs online. I have also built a home test lab with such technologies as: ESXi, Xenserver, Windows Server 2008 and Windows Server 2012. I have created my own test domain and implemented A/D.